GENERAL
1X1 Digital Group(referred here as “1X1 Digital®” or “1X1 Digital”) terms and conditions are simple and straightforward. These are activated once an email of confirmation from you for your order (of any kind of service that we offer) are received by our team.
1X1 Digital will use email, teams chat, zoom meeting and/or text messaging for any form of communication with you.
1X1 Digital holds no responsibility if there will be outside links, such as third-party applications or websites, have changes or major updates that affected the functionality 5 days after the submission approval date.
1X1 Digital believes that the customer is not always right. If you treat any of our staff with disrespect with verbal or written abuse, we will advise you of that, and ask you to play nice. Please note that all the Team of 1X1 Digital are under strict non compete clauses with the employment contracts that they sign, therefore should you approach any of our Team behind our back and discuss the potential of them working for you "On The Side" you could place them in Legal Jeopardy and Possibly cost them their job, so please be respectful of your relationship with 1X1 Digital and the well being of our team. Should any of these points arise, we also reserve the right to terminate our business with you.
1X1 Digital reserves the right to decline projects that have content that is discriminatory, violent or is sexually explicit in nature.
We update our Terms and Conditions from time to time (without prior notice) so we suggest you check it every now and then.
All figures here are in Ghanaian Cedi currency, unless otherwise, clearly specified.
1. APPS
2. WEBSITES
Definition of terms
“Apps”, “Website” and “site” are used here interchangeably both hold the same meaning referring to a page or collection of pages on the World Wide Web or on the cloud.
“Full build” refers to (if used as a verb) building the site fully; (if used as a noun) an app/website completely built or will be built on the most suitable platform and with the most suitable technology stack.
“Minor changes” refers to any edits or changes in text, replacement of images, change of color, but does not considerably affect the layout of the app/website and does not include technical work. This does not include any additional pages or features.
1.1 1X1 Digital requires its clients or direct customers to complete our build form for each app/site you want us to build so as to get it to our system and won’t get lost in an email thread.
1.2 1X1 Digital will provide you with a quotation and estimated timeframe after reviewing all the information you entered on our official build form.
1.3 In cases where the customer has a current app/website, 1X1 Digital must be informed of the total number of pages/requirements and the features they want to keep for the new app/site before we give a quotation.
1.4 If the customer wishes 1X1 Digital to review the current app/website, this will have a charge of ¢150. This charge can be credited against the final build cost when you proceed with the order.
1.5 1X1 Digital requires you to submit all the information and app/web contents and requirements needed to complete your app/site before we proceed to building it.
1.6 1X1 Digital will design a mock-up, and present that to you within 72 working hours for approval before the app/site moves to a full build. The mock-up is a design concept nature and contains minimal content. This mock-up will be charged at a rate of a front-end build, and is payable regardless of moving to a full build app/site or not. If a full build app/site is ordered, the mock-up cost will be waived and only the app/site build cost will be invoiced.
1.7 Upon approval of this mock-up, 1X1 Digital will invoice you for the 50% deposit based on the quotation you have agreed to and when that deposit has been confirmed as paid, 1X1 Digital will then move to a full build of the app/website which will be finalized within 7-21 working days on average for standard build. This can take longer depending on the complexity.
1.8 1X1 Digital will design and build your app/website using the information and assets you provided us with on the build form.
1.9 1X1 Digital will use images/photos provided by you or will offer images from its library or from the internet. Any image found that is required to be purchased by 1X1 Digital, you will be advised of the cost. Upon your approval, this cost will be an addition to your invoice.
1.10 Images and Videos should be properly labelled and of the best quality possible. Videos should only be on YouTube or Vimeo; no other formats will be accepted. 1X1 Digital will not be responsible for restoring low resolution images or recreating / redesigning an image to make it high resolution.
1.11 1X1 Digital offers 2 free sets of minor changes after the app/site is done. The customer is expected to check all the pages of the app/site on different devices before sending back changes. Any additions and changes to the app/site that have not been provided in the initial information/initial requirement, and are not associated with the original information will be completed at an additional cost of ¢ 150 per hour.
1.12 1X1 Digital will transfer the app/website, template, or any product only after the invoices are settled.
1.13 1X1 Digital will only provide access to the app/website after it has been made live. Any changes made by the client that result in app/site damages, malfunction, and the like, will not be the responsibility of 1X1 Digital. We will be able to repair the damage at an additional cost.
1.14 All app/site build plans will be automatically enrolled in the Monthly App/Website Support program for a minimum term of 12 months. You can choose to opt out after 6 months.
2. BRANDING/GRAPHIC WORKS
Logo, Brochure, Business Cards, Flyers
2.1 1X1 Digital will ask the customer to fill out the order form for all the details needed to get started. 1X1 Digital will then advise the total cost for the said project unless otherwise explicitly stated like that of logos.
2.2 1X1 Digital will send an invoice and start the project once paid in full.
2.3 1X1 Digital will create 2 versions of the logo and will submit JPG files within 24-48 hrs.
2.4 1X1 Digital will allow 1 free set of changes for the logo if there's anything that needs to be adjusted according to the client's initial request.
2.5 Change of reference or new set of instructions will be considered as a new order. We will advise you of the cost, send an invoice, and start once paid.
2.6 After the customer approves the design, they will receive the PSD/AI file of the order.
3. TECHNICAL WORK AND CLOUD/SYSTEMS INSTALLATIONS
3.1 1X1 Digital® will analyse, ask for more information or clarification regarding the information that was provided by the client and send suggestions or recommendations for its improvement.
Once all clear, we will determine the Level of technical work this will fall into, and will send the final step by step flow, cost, time frame and requirements.
At this point, the customer is expected to approve, object or send changes to the flow. Once all good with the customer, 1X1 Digital will send the cost, timeframe and requirements.
3.2 Once the customer has approved the flow, we expect that they have understood all the things we have discussed and will cooperate, provide the necessary requirements for technical work and or cloud/system installations, and approve the cost associated with it.
3.3 Upon approval, we will send an invoice for the full amount then start the project once paid.
3.4 Any additional technical work or adjustments to be made that are not included in the initial rollout plan will be subject to additional fee. Once paid, we will proceed with the additional changes.
3.5 1X1 Digital has the right to discontinue a project if the customer failed to provide the complete information.
3.6 Once 1X1 Digital completes the technical work or cloud/system installation, we expect the client to check the said work on their end and approve it's all done and working very well.
Any objection after the approval will be subject to investigation to whether it needs an additional cost or not.
3.7 License of Cloud Accelerator. When you purchase a cloud accelerator from 1X1 Digital, you acquire the right to use that accelerator you're not actually acquiring the item itself. What you get includes a license directly from 1X1 Digital to use that item, and 1X1 Digital® is the owner of the Intellectual Property of that item. The item is for use only, it is not to be sold, lent, rented, given away, gifted you can’t even put it in your will. It is for use for your capability only.
3.8 All 1X1 Digital® cloud accelerators are developed to work with many platforms. Once 1X1 Digital® transfers any cloud accelerator to you for your capability. We do not guarantee the performance of the accelerator should there be a conflict due to any external code or applications being added to your app/site of which the accelerator is intended. Should the user of 1X1 Digital® accelerator, adjust, add any code themselves or introduce any other third party code as part of any other application from any other party we do not guarantee the performance or operation of 1X1 Digital® accelerator as originally intended and therefore will take zero liability performance issues.
3.9 With all accelerator license purchases there is no refund or redemption once any accelerator has been transferred to your account we cannot take it back. Also note that there is a no refund on any technical works to enhance or customize any cloud accelerator. Your acceptance of a proposal by 1X1 Digital signifies your agreement to pay all invoices pertaining to all or any works to that proposal you have agreed upon via a return email.
3.10 You can request for a customization of a cloud accelerator by contacting us through email at
info@1x1digi.com The customisation will only be applied to the accelerator on the capability you have utilised our accelerator for. If there’s more than one capability concerned, please let us know so we can quote accordingly.
3.11 Custom Development Work Warranty. 1X1 Digital® warrants that the accelerators and custom technical development works will perform as they are intended to do without defects during the term stated below. If these services do not perform as warranted, we will use all reasonable efforts, consistent with industry standards, to fix any defect. If an update occurs and does not affect the performance of the accelerator or the custom technical; development work, or still works as advised at the time of purchase, this will not be covered by this warranty. If the client wishes to update to enhance the performance or have an upgrade, he/she may request this by contacting us, and support charges will apply.
(a) Basic cloud accelerator - covered for 30 days upon installation
(b) Intermediate cloud accelerator - covered for 90 days upon installation
(c) Advanced cloud accelerator - covered for 180 days upon installation
(d) Custom Technical Work - covered for 365 days upon completion
4. CUSTOMER SUPPORT
This pertains to handling tickets/email questions to support your brand and your customers.
4.1 The client must provide the initial number of customers to be handled by 1X1 Digital®.
4.2 1X1 Digital will send a price range starting at the initial number of customers declared by the client. It will also be affected by the response time required by the client.
4.3 The client should provide the ticketing system or email address and the response time tracker to be used by our team.
4.4 Once approved, the client is required to pay one month advance and minimum of 12 months subscription. To cancel the service, we must be informed 30 days before the desired termination month.
4.5 Failure to pay the invoice our team will stop working on the tickets until the invoices are cleared.
4.6 1X1 Digital has the right to decline if we think the process that the client wants to implement doesn't fit with what we can offer.
5. DIGITAL MARKETING
5.1 1X1 Digital Digital Marketing Team creates & builds all campaigns and optimises all apps/websites based on the information and assets provided from the form, missing details will affect the delivery time and completion. We require all customers to complete the SEM/SEO form as much as possible.
5.2 Optimisation - 1X1 Digital must be informed of any changes made to your app/website. Search engines on the other hand constantly launch new updates and adjust algorithms accordingly, and such, search ranking fluctuation for SEO and traffic fluctuation for SEM may occur. This may result in unfavorable outcomes which are out of 1X1 Digital’s control, and we can't be considered in charge of such activities or events. We’ll try to optimise and align our strategies based on these updates, ensure that we promote the latest products and services of the business and will advise for any additional costs that may apply.
5.3 Client Approval - Customers must review, liaise and approve any details that are being sent by 1X1 Digital Marketing Team. Not approving it will hold the publishing process where ads will not serve online or work will be delayed which can result in a restart of the activities.
5.4 Required Credentials - Any Google Account that the 1X1 Digital Marketing Team requires must be provided (e.g. Google Analytics, Google My Business and Google Search Console). If you do not wish to provide us with your login credentials, we can give you our email address where you could share Google Accounts through there. As part of the fulfillment, we create a dedicated Google Account to use for whitelabeling. The created dedicated Google Account will be used to store all clients Google-related accesses needed for SEM/SEO management (such as Google Analytics, Google Tag Manager, Google Ads MCC ID, etc).
We require allowing granted permission at the highest level as possible. Confidentiality of your credentials being shared to 1X1 Digital Digital Marketing Team are expected to be maintained.
5.5 Service Scope - Other requests like scripts that are not part of the availed package must be done and installed by the customer’s developer. 1X1 Digital Marketing Team can do it for you if requested with an additional charge.
5.6 Reports - 1X1 Digital Marketing Team provides monthly reports of the campaign performance, which will be sent only to you.
5.7 Recommendations - 1X1 Digital Marketing Team will advise of any suggestions for improvement or restructuring (if necessary) depending on the current market, demands of the searchers, trends and other key metrics that affect the optimisation and management.
5.6 Targeting - 1X1 Digital Marketing Team's current SEO services are designed to target local areas only and do not accept wide range location targeting such as city or Country wide.
5.9 Platform - 1X1 Digital Marketing Team provides SEM Services to customers with apps/websites built on any top app/website builder platforms out there.
5.10 Subscription - All 1X1 Digital Monthly Recurring SEO Services will be billed for the first six months in advance and then on a month-to-month basis from the seventh month and so on.
6. PARTNER PLAN
6.1 The Partner Plan has a 12-month lock-in period. If a partner wishes to withdraw before the lock-in period expires, there will be a termination fee based on the number of the remaining months.
6.2 The Partner authorizes 1X1 Digital to automatically debit the Partner Plan Monthly Fee (PPMF) from the nominated card entered upon sign up.
6.4 Technical Work/Support at ¢100 per hour on this plan only includes technical workarounds and other minor technical work. Major development work, accelerator customization, API & other third-party apps integration, and the likes are POA and charged at a normal rate.
6.5 All other products and services that are not mentioned in the plan will be charged the normal rate.
6.6 Apps/sites ordered under this plan are automatically enrolled in Monthly App and Website Support (MAWS) of ¢500 per app/site. It is charged once the app/site is transferred/live or 30 days after completion (published or not), whichever comes first for a minimum of 6 months subscription.
6.7 The MAWS fee will automatically be debited from your nominated payment card upon sign up.
6.8 If there is a running promotion, the highest discount will be applied but not both discounts.
6.9 All the other terms and conditions for specific product or service still applies.
7. INTELLECTUAL PROPERTY
7.1 Any copyrightable works, ideas, discoveries, inventions, patents, products, documents, databases, emails, accounts, passwords, or any other information developed in whole or in part by 1X1 Digital in connection with the provision of services to the client shall be the exclusive property of 1X1 Digital and the client shall retain no ownership, interest, or rights therein.
7.2 The client acknowledges that all Intellectual Property Rights in any Confidential Information or Software developed by 1X1 Digital, and in any enhancement, modification, or customisation of such Software, and in any other material proprietary to 1X1 Digital, vests exclusively in 1X1 Digital, and that the client will not infringe 1X1 Digital’s Intellectual Property Rights, nor seek to exploit or use any such material for its own purposes unless agreed in writing between both parties.
7.3 The client further acknowledges that all Intellectual Property Rights in the Confidential Information and the Software, in any other material proprietary to 1X1 Digital, and in any enhancement, modification or customisation of the Software developed by, utilised by or provided to the client in connection with the client's engagement of 1X1 Digital to provide services to the client remains the property of 1X1 Digital, and the client acquires no right or interest in such property
7.4 Where the client is given access to any such Software or any other thing in which 1X1 Digital has Intellectual Property Rights, and following provision to such access the client authors any works in which copyright subsists, or develops or creates any inventions or processes (whether capable of registration or not) (collectively Works), as legal and beneficial owner the client hereby:
(a) assigns to 1X1 Digital all right, title and interest in and all rights subsisting in the Works anywhere in the world, including all Intellectual Property Rights in the Works and all proprietary rights subsisting in any material form of the Works;
(b) assigns to 1X1 Digital all copyright subsisting in the Works which is created in the future;
(c) agrees to assign to 1X1 Digital the right, title and interest in and to all rights subsisting in future works, anywhere in the world, including the Intellectual Property Rights not assigned under (a) or (b) and the proprietary rights subsisting in any material form of the Works not assigned under (a);
(d) assigns to 1X1 Digital the right to claim (and retain) any damages and other remedies (including but not limited to an account of profits) for past infringement of and wrongful interference to the Works which arose before this assignment; and
(e) warrants that the client will procure consents with respect to all moral rights subsisting in the Works, including consent to do all acts or omissions in relation to the Works, whether occurring in the past, present or future, from all clients and contractors involved in the creation of the Works that, but for this consent, would infringe any moral rights or similar rights the client or contractors may have anywhere in the world.